Support center
Frequently Asked Questions
Clear answers about products, manual delivery, payments, account safety and support.
What products does Callixa sell?+
Callixa offers available Proxy services, VPN access, Premium App Access and selected virtual products and services. The catalog changes with availability.
How are products delivered?+
After payment and order verification, an administrator sends the purchased product or account details to the customer’s registered email.
Is delivery automatic?+
No. Delivery is manually reviewed and sent to the registered email after payment and order verification.
How long do I have to report a problem?+
Usually within 24 hours of recorded delivery, unless the product page states a different warranty period.
Will I receive a refund immediately?+
Support first verifies the issue and may troubleshoot or replace the product. A refund is considered when the issue is verified and replacement is not available.
What if I changed the account password?+
If changing credentials was against the product instructions and caused the problem, refund or replacement may not be available.
Can I share or resell a product?+
Only if the product terms explicitly allow it. Unauthorized sharing or resale can make support or refund eligibility invalid.
How do bKash or Nagad deposits work?+
Submit the requested transaction details from the deposit page. Wallet credit is added only after the manual deposit is verified.
How does Cryptomus payment work?+
When enabled, Cryptomus creates a payment invoice. The payment is confirmed only after verified provider or webhook confirmation.
Why is USD the main currency?+
Callixa uses USD as the primary marketplace currency. A BDT estimate may be shown using the current configured exchange rate.
How do I contact support?+
Open a ticket from your customer account or email support@callixa.store. Include an order number when the question concerns a purchase.
What information should I never send?+
Never send passwords, OTP codes, banking passwords or complete payment credentials by email or in a support message.
How do I check order status?+
Sign in and open your order history. Each order displays its recorded payment and fulfilment status.
What happens if a product is out of stock?+
Out-of-stock products cannot be purchased. You may check the marketplace later or contact support about availability.
Can product terms differ?+
Yes. Product-specific duration, region, device and warranty details shown on the product page take priority where clearly stated.
Still need help?
Use the public support guide, open a customer ticket, or email the support team.