Acceptance of Terms
By creating an account, placing an order or using Callixa services, the customer agrees to these terms and any clearly presented product-specific conditions.
Account Responsibility
- Customers must provide accurate registration and contact information.
- Customers are responsible for protecting login credentials and OTP codes.
- Accounts and supplied access must not be shared where prohibited.
- Suspicious, abusive or unlawful activity may lead to temporary account restriction while it is reviewed.
Product Availability
- Proxy, VPN, Premium App Access and virtual services are offered based on availability.
- Product descriptions state duration, region, device limits and delivery expectations where applicable.
- Availability may change without notice before purchase.
- Existing paid orders follow the recorded order and policy applicable at the time of purchase.
Payment and Wallet
- Prices are displayed primarily in USD; an estimated BDT equivalent may use the current exchange rate.
- Manual bKash and Nagad deposits require valid transaction details and review.
- Cryptomus payments are confirmed only after verified webhook or payment confirmation.
- Wallet credits, transactions and order status are recorded in the customer account.
Manual Product Delivery
Product or account details are delivered manually to the customer’s registered email after payment and order verification. Customers must confirm that their registered email is correct. Delivery time may vary with review requirements and product availability.
Acceptable Use
Customers must not:
- Use products for fraud, abuse, spam or illegal activity.
- Resell or share access where product terms prohibit it.
- Attempt to bypass service limits or restrictions.
- Change credentials when product instructions prohibit it.
- Violate applicable third-party platform terms.
Customer-Caused Problems
A refund or replacement is normally unavailable when an issue results from:
- Incorrect email or account details supplied by the customer.
- Changing a password, recovery email, region, device or account settings against instructions.
- Sharing or reselling the product or account.
- Violating provider or platform rules.
- Using unsupported devices, countries, networks or configurations.
- Deleting, modifying or damaging delivered credentials.
- Failure to follow setup instructions.
- Suspension caused by misuse or loss of access caused by the customer’s actions.
Service Issues
If a delivered product is non-functional because of a delivery error, provider-side issue, invalid credentials or product fault, the customer should report it within 24 hours of the recorded delivery time unless the product page states a longer warranty period.
Review Process
Support may request screenshots, error messages, device details and steps already attempted. Customers must never include passwords, OTP codes or complete payment credentials in messages. Support reviews the relevant order and delivery records.
Replacement Before Refund
Callixa may first provide troubleshooting or a suitable replacement. A refund is considered when the issue is verified and replacement is not reasonably available. Where supported, the refund method may follow the original payment or wallet method.
Limitation of Liability
Callixa is not responsible for customer misuse, unsupported environments, third-party platform outages or provider policy changes beyond reasonable control. Nothing in these terms excludes responsibilities or customer rights that cannot lawfully be excluded.
Changes to Terms
These terms may be updated as the marketplace changes. Material updates should be displayed on the website. Continued use after an update indicates acceptance of the revised terms.