Information We Collect
Depending on how you use Callixa, we process:
- Account details including name, email, phone number and country.
- Order records, delivery metadata and product selections.
- Payment references and provider status information, not complete banking passwords or payment credentials.
- Wallet balances and transaction history.
- Support messages, attachments and related order references.
- Login and security logs such as timestamps, IP address and device or browser information where necessary for security.
How Information Is Used
Information is used to create and secure accounts, verify payments, maintain wallet and order records, manually deliver products, provide support, prevent abuse, investigate security events and meet applicable operational or legal requirements.
Email and Notifications
Callixa uses registered email addresses for verification, OTP messages, order delivery, payment updates, security notices and support replies. Customers should keep their registered email accurate and protect access to it.
Payment, Email and Other Service Providers
Data may be processed by service providers required for payment, email, hosting and security. Payment providers receive the information needed to process or confirm a transaction. Telegram administrator alerts may contain only necessary order, payment or deposit metadata so authorized staff can review activity; passwords and OTP codes are not included.
Security Measures
Callixa uses authenticated access, password hashing, CSRF protection, permission controls and server-side validation. No online system can provide an absolute security guarantee, so customers should use unique passwords and never disclose OTP codes.
Data Retention
Records are kept for as long as reasonably required for account service, order and payment history, fraud prevention, dispute review, security and applicable legal obligations. Retention periods can differ by record type.
Your Rights and Contact
Subject to applicable requirements, customers may ask to access or correct account information and may ask questions about retention or deletion. Some financial, order and security records may need to be retained. Contact support@callixa.store for a privacy request.